To be brief, I called many times and sent multiple emails to several employees at HLS regarding a status update, and went weeks without hearing anything from them. One employee even pointed out that on my most recent request for information, I had one too many commas in a sentence. She attacked my communication abilities in the email that I sent all but begging them for an important update. Outrageous! Pardon me, but isn't ZERO communication poor communication, and therefore unprofessional?
I understand that a company wants to put their best face forward at all times, and I appreciate getting emails that are well written and grammatically correct, but when weeks are passing and I'm obviously urgently in need of answers, who cares about spell-check? Just call me already and tell me what's going on so I can handle business.